Privacy policy

Last updated: October 26, 2026

Ellis & Monroe operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ellis & Monroe is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment information, transaction details, form of payment, payment confirmation and other payment details processed by our payment service providers.
Account information including your username, account preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties, where applicable.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to process payments, fulfill orders, manage customer accounts, arrange shipping, facilitate returns and exchanges, provide customer support, and improve your shopping experience.
Marketing and Advertising. Where permitted, we may use personal information to send marketing communications and display advertisements based on your interactions with our Services.
Security and Fraud Prevention. We use personal information to authenticate accounts, protect transactions, detect potential fraud, and maintain the security of our Services.
Communicating with You. We use your information to respond to inquiries, provide support, and maintain our customer relationship.
Legal Reasons. We may use personal information to comply with applicable law, respond to lawful requests, resolve disputes, and enforce our policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy.

Such circumstances may include:

With Shopify and service providers performing services on our behalf, including payment processing, data analytics, customer support, cloud storage, fulfillment, shipping and order tracking.
With business and marketing partners, where applicable, to provide marketing services and advertising in accordance with applicable law.
When you request or consent to disclosure, such as when arranging delivery or using third-party integrations.
With affiliates or other companies within our corporate group, if applicable.
In connection with a business transaction, legal obligation, valid legal request, or protection of our rights and the rights of our customers.

Depending on your location, you may have the right to opt out of certain sharing or processing for targeted advertising. You may contact info@ellisandmonroe.com to submit a privacy request.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services may be transmitted to and shared with Shopify and relevant service providers, including providers located in countries other than where you reside.

Shopify may process certain information independently in connection with its services and features.

To learn more about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy/app-users

You may also visit Shopify's Privacy Portal:

https://privacy.shopify.com/en

Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow links to websites not affiliated with or controlled by Ellis & Monroe, you should review their privacy and security policies and other terms and conditions.

We are not responsible for the privacy practices of independently operated third-party websites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are the parent or guardian of a child who has provided personal information to us, you may contact us at info@ellisandmonroe.com to request its deletion.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

We recommend that you do not use unsecured communication channels to transmit sensitive or confidential information.

How long we retain personal information depends on different factors, including whether we need the information to maintain customer accounts, provide Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights may be subject to exceptions and limitations under applicable law.

Right to Access / Know. You may request access to personal information we hold about you.
Right to Delete. You may request deletion of certain personal information.
Right to Correct. You may request correction of inaccurate personal information.
Right of Portability. You may request a copy of your personal information in a portable format where applicable.
Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on applicable law and our data processing practices, you may have the right to opt out of certain uses of your personal information for targeted advertising.
Managing Communication Preferences. You may unsubscribe from promotional emails using the unsubscribe link included in those communications.

You may submit requests by emailing:

info@ellisandmonroe.com

Where required by applicable law, we will recognize eligible Global Privacy Control signals.

For more information about Global Privacy Control, visit:

https://globalprivacycontrol.org/

You may also visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing certain requests. We will respond within the timeframes required by applicable law.

Complaints

If you have complaints about how Ellis & Monroe processes your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to appeal a privacy-related decision or submit a complaint to an appropriate data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country in which you reside.

Where required by applicable law, we will use appropriate safeguards for international transfers, such as recognized contractual mechanisms or transfers to jurisdictions with an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable legal requirements.

We will publish the revised Privacy Policy on our website and update the "Last updated" date.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any privacy rights available to you, please contact:

Ellis & Monroe

Website: https://ellisandmonroe.com

Email: info@ellisandmonroe.com

Privacy Policy: https://ellisandmonroe.com/policies/privacy-policy