SHIPPING POLICY

At Ellis & Monroe, we want to make your ordering and delivery experience as smooth and transparent as possible. Below you will find everything you need to know about the processing, shipping, and delivery of your order.

Order Processing

Once your order has been placed, it enters our preparation process.

• Processing time: 1 to 3 business days

• Orders placed during weekdays are generally processed within one business day.

• Orders placed on Friday evening or during the weekend may take slightly longer to process.

During this period, your items are carefully checked and prepared to ensure they meet our quality standards.

As soon as your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Shipping Method & Delivery Time

• All orders are shipped with tracking.

• Depending on availability and destination, packages may be delivered by UPS, USPS, FedEx, DHL Express, or another trusted logistics partner.

• Estimated delivery time after processing: 5 to 15 business days.

Please note that delivery times are estimates and may vary due to:

• Weather conditions

• Seasonal demand

• Customs procedures

• Carrier delays

• Other circumstances beyond our control

If your order experiences a significant delay, please contact our customer support team.

Free Shipping

At Ellis & Monroe, we are pleased to offer:

• Free shipping on all orders

• No minimum purchase required

• No hidden shipping fees

Standard shipping is included at no additional charge. Any applicable taxes or import charges will be disclosed where required by law.

Thoughtful & Sustainable Logistics

To maintain fair pricing and reduce unnecessary waste, we work with a carefully coordinated logistics process.

Where possible, shipments may be consolidated to improve shipping efficiency and reduce unnecessary packaging.

This approach helps us:

• Reduce unnecessary packaging and transportation

• Handle orders with care and attention

• Maintain affordable prices for our customers

Our estimated delivery times already account for normal processing and shipping procedures.

If you require urgent or expedited shipping, please contact us at info@ellisandmonroe.com.

We will gladly advise you on any available options.

Customs, Import Duties & Taxes

Some products may be shipped from international fulfillment partners located outside your country.

Depending on your shipping destination:

• Your order may be subject to import duties, sales tax, customs fees, or other local charges.

• Certain import-related charges may not be included in the product price.

• Where legally permitted, customers may be responsible for additional import charges that have been clearly disclosed before purchase.

Ellis & Monroe does not determine customs charges imposed by local authorities.

If a shipment is delayed or affected by customs procedures, please contact us for assistance.

Any applicable refund or consumer protection rights remain unaffected.

Address Responsibility

Customers are responsible for providing accurate and complete shipping information.

• Please carefully review your shipping address before completing your order.

• Address changes should be requested within 24 hours after placing the order.

• Once an order has been processed or dispatched, address changes may no longer be possible.

If you notice an error in your shipping details, please contact info@ellisandmonroe.com immediately.

Delivery issues caused by incorrect or incomplete information will be reviewed individually.

Delivered but Not Received

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

• Checking the shipping address listed in your confirmation email.

• Asking neighbors, household members, or building management.

• Checking whether the carrier left the package in a designated safe location.

• Contacting the shipping carrier for additional delivery information.

Please also contact info@ellisandmonroe.com so we can assist with investigating the delivery.

Claims involving lost or stolen packages will be assessed based on the delivery circumstances and applicable consumer protection laws.

Need Assistance?

At Ellis & Monroe, we strive to make every step of your shopping experience clear, reliable, and reassuring.

If you have any questions regarding shipping, delivery, or your order, please contact us at:

info@ellisandmonroe.com

Our customer support team will be happy to assist you.

Ellis & Monroe Customer Support

Website: ellisandmonroe.com

Email: info@ellisandmonroe.com